You do not need to set up an account to place an order. However, creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.

It depends on where you are. Orders processed here will take 1-3 business days to arrive. Delivery details will be provided in your confirmation email.

All products purchased from our website may be returned within 14 days of purchase for a full refund less shipping costs, no questions asked. International return orders may be subject to return shipping fees. To initiate such a return please contact us.

When connecting an HDMI monitor through a USB-C HUB, the USB-C port on the laptop must support audio and video output. Please ensure your laptop’s USB-C port supports this capability.

Please try disconnecting the HUB from the laptop, shutting down the laptop, and then pressing and holding the power button for 40 seconds to discharge any static electricity.

On Windows systems, when connecting multiple HDMI monitors, the maximum supported resolution is 1080P @60Hz. If only one HDMI monitor is connected, the resolution depends on the capabilities of both the laptop and the monitor, with a maximum of 4K @30Hz. On macOS, the maximum supported resolution

macOS does not support MST (Multi-Stream Transport) technology. As a result, only mirroring (AAA) or duplicating the same extended display (ABB) is supported, and triple-screen extended mode is not supported.

The HDMI port supports up to 1080P at 60Hz and 4K at 30Hz. When connecting an HDMI monitor alone, the resolution displayed depends on the laptop's USB-C port and the resolution supported by the monitor (e.g., 2560x1440P @144Hz).

No, the HUB's USB-C PD port only supports connecting to a PD power adapter, and the USB-C data port only supports connecting storage devices for data transfer. To connect a monitor, please use the HDMI connection.

Using a USB-C extension cable may weaken the signal, leading to some ports (such as HDMI) not displaying properly. It is not recommended to use a USB-C extension cable.